Important Update
Starting September 8, 2025, Popl accessories for individual users (Free, Pro, Pro+) are only available for purchase through Amazon. Custom accessories will no longer be available for individual users.
Before September 8 → Orders may still be placed on Popl.co (see instructions below).
On or after September 8 → All new orders are handled by Amazon (see Amazon instructions below).
If you ordered from Popl.co (before Sept 8)
Order confirmation email
You’ll automatically receive an Order Confirmation email from [email protected].
For custom orders, production takes 1–2 weeks, with a total lead time of 3–4 weeks.
Shipping & delivery timelines
Standard accessories: 1–3 days processing, 3–7 business days U.S. shipping (1–2 weeks max).
Custom accessories: 1–2 weeks production + shipping (3–4 weeks total).
International shipping: 2–4 weeks, depending on destination.
Tracking your order
You’ll receive a shipping confirmation email with a tracking link once your order ships.
If you can’t find it, check your spam/junk folder to retrieve the tracking details.
Tracking may take 1–2 weeks to appear for custom orders.
Order status updates include:
In Production (custom orders only)
Out for Delivery
Delivered
Delays and missing packages
Courier delays, high order volumes, or supply shortages can extend timelines.
If tracking shows “delivered” but you haven’t received your order:
Check your mailbox/delivery areas, ask neighbors, wait 1–2 days.
Contact your courier (USPS, FedEx, etc.) with your tracking number.
If unresolved, contact [email protected] with your order number and details.
If you ordered from Amazon (on or after Sept 8)
Order confirmation
After placing an order, you’ll receive an Order Confirmation email from Amazon.
You can also review order details anytime by going to Your Orders.
Checking order status
Go to Your Orders.
Locate your Popl order.
View real-time updates such as:
Preparing for Shipment
Shipped (with tracking link)
Out for Delivery
Delivered
Tracking information
Amazon provides tracking links directly in Your Orders and in your shipping confirmation email.
Tracking updates in real time through the courier.
Delivery timelines
Standard Amazon shipping estimates are displayed at checkout.
Expedited and international options are available depending on your location.
Delays & missing packages
Amazon provides updates if delays occur.
If your package shows delivered but hasn’t arrived:
Check your delivery area and with household members.
Wait 1–2 business days (Amazon sometimes marks early).
Contact Amazon directly via Help with a delivered but missing package.
Need more help?
Popl.co orders (before Sept 8): Contact [email protected] via chat or email.
Amazon orders (Sept 8 and after): Check Your Orders or contact Amazon Customer Service.
💡 Tip
Need more help? Get support from our team
Chat with us or email us at [email protected]