Important Update
As of September 8, 2025, Popl accessories for individual users (Free, Pro, Pro+) are only available for purchase through Amazon. Custom accessories are no longer available for individual users.
On or after September 8 → All new orders are handled by Amazon (see Amazon instructions below).
Ordered from Amazon
Order confirmation
After placing an order, you’ll receive an Order Confirmation email from Amazon.
You can also review order details anytime by going to Your Orders.
Checking order status
Go to Your Orders.
Locate your Popl order.
View real-time updates such as:
Preparing for Shipment
Shipped (with tracking link)
Out for Delivery
Delivered
Tracking information
Amazon provides tracking links directly in Your Orders and in your shipping confirmation email.
Tracking updates in real time through the courier.
If tracking information is not updating, allow 24-48 hours for updates and then contact support if issues persist.
Delivery timelines
Standard Amazon shipping estimates are displayed at checkout.
Expedited and international options are available depending on your location.
Delays & missing packages
Amazon provides updates if delays occur.
If your package shows delivered but hasn’t arrived:
Check your delivery area and with household members.
Wait 1–2 business days (Amazon sometimes marks early).
Contact Amazon directly via Help with a delivered but missing package.
If your Amazon order is marked as "returned," verify your delivery information and contact Amazon Customer Service to resolve the issue.
Need more help?
Amazon orders (Sept 8 and after): Check Your Orders or contact Amazon Customer Service.
💡 Tip
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