Important Update
As of September 8, 2025, Popl accessories for individual users (Free, Pro, Pro+) are only available for purchase through Amazon.
The Popl.co accessory warranty described below applies only to accessories purchased on Popl.co (before Sept 8, 2025).
For Amazon orders, use Amazon’s return/replacement options (details below).
If you purchased on Popl.co (before Sept 8)
Purchasing a warranty
You purchased a warranty at checkout for 20% of the accessory’s original cost.
Warranty coverage details
Two free replacements within one year of the original purchase date.
Adhesive loss coverage: one free replacement if adhesive fails within 30 days after delivery.
Pro Member special warranty
After the initial 30-day adhesive window, Pro Members remain eligible for one free replacement if the accessory is damaged or lost within one year of purchase.
To claim, contact [email protected].
Requesting a warranty replacement (Popl.co orders only)
Email [email protected] with:
Order number
Email used at purchase
Brief description of the issue
Clear photo(s) showing damage/adhesive failure (when applicable)
Tip: Prompt, detailed submissions help us process your claim faster.
Finding your order number
Search your inbox for a confirmation email from [email protected] (check spam/junk if needed). Your order number appears at the top of that email.
If you purchased on Amazon (on or after Sept 8)
The Popl.co accessory warranty does not apply to Amazon orders. For defects, damage, or other issues, please use Amazon’s self-serve tools:
Start a return/replacement:
Go to Your Orders on Amazon
Select your Popl item
Choose Return or Replace items and follow the prompts
Learn more in Amazon Help:
Notes
Refunds for Amazon orders are issued by Amazon to your original payment method once the return is processed.
Exchanges/replacements are handled within Amazon’s flow (labels, carrier instructions, and timelines are provided by Amazon).
If something can’t be resolved through Amazon, email [email protected] with your Amazon order ID and details.
Popl's Amazon Store only ships within the United States. For International replacements, reach out to support for a refund.
💡 Tip
Need more help? Get support from our team
Chat with us or email us at [email protected]