# Popl Help Center

> Connecting you with your future customers.

## English

### Getting Started

- [Contact Support](https://support.popl.co/en/articles/11084385-contact-support.md): Connect with our support team via chat, email, or social media.
- [Getting Started with Popl: Event Lead Capture](https://support.popl.co/en/articles/11465818-getting-started-with-popl-event-lead-capture.md): Learn more about why Popl supports your event workflow, how to use it, and the basics of setting up your account.
- [How to sign in to your account](https://support.popl.co/en/articles/8724734-how-to-sign-in-to-your-account.md): Learn how to sign into your Popl account on a computer desktop or laptop and use cases for signing in on a desktop or the mobile app.

### Event Lead Capture

- [Popl Universal Badge Scanner Guide](https://support.popl.co/en/articles/10185562-popl-universal-badge-scanner-guide.md): Scan and enrich any event badge in seconds with Popl. Train your team, capture leads faster, and sync clean data to CRM. No clunky tools needed.
- [Best Practices for Popl Teams: Event Lead Capture](https://support.popl.co/en/articles/11465902-best-practices-for-popl-teams-event-lead-capture.md): Learn how to boost ROI at every event with Popl's best tools.
- [Popl Event Lead Capture: What's in it for Your Team?](https://support.popl.co/en/articles/12634828-popl-event-lead-capture-what-s-in-it-for-your-team.md): Popl Event Lead Capture \(ELC\) equips your team to transform in-person interactions at trade shows, conferences, and meetings into qualified pipeline, fast. Capture enriched leads, sync them to your...
- [Best Practices for Inviting Your Team to Popl: Event Lead Capture](https://support.popl.co/en/articles/11541367-best-practices-for-inviting-your-team-to-popl-event-lead-capture.md): This guide is for team admins who want to effectively introduce Popl to their team.
- [Mobile App Walkthrough: Event Lead Capture](https://support.popl.co/en/articles/11596281-mobile-app-walkthrough-event-lead-capture.md): Learn more about how to use the Popl App within the ELC Tier
- [Lead Qualifiers](https://support.popl.co/en/articles/10947567-lead-qualifiers.md): Learn how to use lead qualifiers in Popl’s Event Lead Capture plan to qualify leads faster and boost team follow-up.
- [Campaign Management \(Now Event Flows\)](https://support.popl.co/en/articles/13146099-campaign-management-now-event-flows.md): Learn how to manage campaign assignments directly from the Popl dashboard and mobile app.
- [How to use Calendar Booking Links](https://support.popl.co/en/articles/13920284-how-to-use-calendar-booking-links.md): Learn how to add a calendar booking link to your Popl account so leads can easily schedule meetings with you. This article explains how booking links work and how to add one to your card.
- [Import Campaigns \(Event Flows\) from Salesforce](https://support.popl.co/en/articles/13930445-import-campaigns-event-flows-from-salesforce.md): Learn how to quickly create Popl Campaigns by importing from existing Salesforce Campaigns.
- [CRM Insights \(Salesforce\) - Beta](https://support.popl.co/en/articles/14302857-crm-insights-salesforce-beta.md): CRM Insights surfaces real-time Salesforce data directly in the Popl mobile app when a lead is scanned. Instantly view customer status, opportunities, and key context to help reps qualify and perso...
- [Field Manager](https://support.popl.co/en/articles/15063724-field-manager.md): Manage all lead fields, custom fields, and tags for your team from one centralized workspace.
- [Set up Custom Email Sending Addresses for Follow-Up Emails](https://support.popl.co/en/articles/16953682-set-up-custom-email-sending-addresses-for-follow-up-emails.md): Authenticate your own sender addresses and choose which address each follow-up email sends from
- [Understanding Filter Operators for Leads, Sync, and Follow-Up](https://support.popl.co/en/articles/16975853-understanding-filter-operators-for-leads-sync-and-follow-up.md): Learn what each filter operator does when filtering leads, setting up Dynamic Sync, or building dynamic follow-up email paths in Popl.
- [Priority Fields](https://support.popl.co/en/articles/17039079-priority-fields.md): Send a fallback value to a CRM field when your first choice field is empty, using Priority Fields in Field Manager.
- [Ask Popl - Claude Setup](https://support.popl.co/en/articles/15332463-ask-popl-claude-setup.md): Connect Ask Popl to Claude to analyze event leads, create ROI reports, enrich contacts, prospect attendees, and answer questions about your event data using natural language.
- [Ask Popl - ChatGPT Setup](https://support.popl.co/en/articles/15538774-ask-popl-chatgpt-setup.md): Connect Ask Popl to ChatGPT to analyze event leads, create ROI reports, enrich contacts, prospect attendees, and answer questions about your event data using natural language.
- [Ask Popl - Copilot Setup](https://support.popl.co/en/articles/15591543-ask-popl-copilot-setup.md): Connect Ask Popl to Microsoft Copilot to analyze event leads, create ROI reports, enrich contacts, prospect attendees, and answer questions about your event data using natural language.
- [List Enrichment](https://support.popl.co/en/articles/13016443-list-enrichment.md): Upload and enrich lead lists in bulk to generate complete, CRM-ready lead data before or after events.
- [Team Leads & Lead Context](https://support.popl.co/en/articles/15724240-team-leads-lead-context.md): See every lead your team has captured, not just your own, and walk into any conversation knowing who has already met someone and what was discussed.
- [Set up Dynamic Lead Sync Paths](https://support.popl.co/en/articles/16312552-set-up-dynamic-lead-sync-paths.md): Route event leads automatically based on lead data and qualifier answers.

### Event Flows

- [Event Flows](https://support.popl.co/en/articles/15061919-event-flows.md): Build your event lead capture workflow and configure how leads are captured, tagged, synced, and followed-up with at every event
- [Event Flows - Data Capture Step](https://support.popl.co/en/articles/15062193-event-flows-data-capture-step.md): Configure the fields, qualifiers, and lead capture forms used to collect lead data at events
- [Event Flows - Completed Leads](https://support.popl.co/en/articles/15063556-event-flows-completed-leads.md): Define what qualifies as a complete lead for your team without slowing down lead capture during events.
- [Dynamic Follow Up Email](https://support.popl.co/en/articles/16601841-dynamic-follow-up-email.md): Set up dynamic follow-up email paths in Event Flows so leads get relevant emails based on captured data, with priority order and timing controls.
- [Importing Events from HubSpot](https://support.popl.co/en/articles/16634507-importing-events-from-hubspot.md): Learn how to bulk create Popl events by importing HubSpot Marketing Events or Campaigns and applying an Event Flow template to each one.
- [Setting Up Dynamic Qualifiers in Event Flows](https://support.popl.co/en/articles/16858115-setting-up-dynamic-qualifiers-in-event-flows.md): Set up branching follow-up questions on Event Flow qualifiers so reps only see the questions relevant to the answer a lead gives.

### Mobile App

- [The lead capture form](https://support.popl.co/en/articles/8597920-the-lead-capture-form.md): Capture leads instantly with forms, badge scans, QR codes & AI. No manual entry. CRM synced, even offline! See how popl works at any event.
- [How others save your information](https://support.popl.co/en/articles/8728463-how-others-save-your-information.md): Learn how other people save your information when you share your Popl digital business card.
- [Send follow-up emails to leads using AI](https://support.popl.co/en/articles/8684866-send-follow-up-emails-to-leads-using-ai.md): Learn how to quickly draft and send AI-generated follow-up emails to leads directly from the Popl mobile app.
- [Messages you and your leads receive after Lead Capture](https://support.popl.co/en/articles/11419991-messages-you-and-your-leads-receive-after-lead-capture.md): Learn what messages are automatically sent to you and your leads after capturing a contact with Popl.
- [Share your digital business card](https://support.popl.co/en/articles/8737311-share-your-digital-business-card.md): Here are the different ways you can share your Popl digital business card.
- [Personalize the notification people see when you share your digital card](https://support.popl.co/en/articles/9449660-personalize-the-notification-people-see-when-you-share-your-digital-card.md): Users can customize push notifications when sharing their digital business cards using Popl NFC devices.
- [Ideal image sizes for digital card content](https://support.popl.co/en/articles/8597840-ideal-image-sizes-for-digital-card-content.md): Image sizes to use for profile photo, cover photo, etc.
- [Customize your Popl QR Code in the app](https://support.popl.co/en/articles/8737284-customize-your-popl-qr-code-in-the-app.md): Learn how to customize your Popl QR code in the mobile Popl app as a Pro/+ and Teams member.
- [Add your QR code to your Apple or Google Wallet](https://support.popl.co/en/articles/8887265-add-your-qr-code-to-your-apple-or-google-wallet.md): Learn how to add your Popl QR code to your Apple or Google Wallet to share easily on the go.
- [Create a QR Code widget](https://support.popl.co/en/articles/9085563-create-a-qr-code-widget.md): Add your Popl QR code as a widget to your home screen \(iPhone or Android\).
- [Change account email via the app and dashboard](https://support.popl.co/en/articles/9147238-change-account-email-via-the-app-and-dashboard.md): Here is how you can change your Popl account email within the Popl mobile app, dashboard and for members of your team \(admins only\).
- [Change or reset your password](https://support.popl.co/en/articles/8737328-change-or-reset-your-password.md): Learn how to reset or change your Popl password via the mobile app or dashboard.
- [Account login issue](https://support.popl.co/en/articles/8986421-account-login-issue.md): Learn how to troubleshooting issues when logging into your account.

### Desktop Dashboard 

- [Change your digital business card layout](https://support.popl.co/en/articles/8676611-change-your-digital-business-card-layout.md): Explore different layout styles for your Popl digital business card and learn how to update your design from the dashboard.
- [Edit your digital card](https://support.popl.co/en/articles/9289575-edit-your-digital-card.md): Edit your basic card information such as card images, name, location, and more on the Popl Dashboard.
- [Rearrange content on your digital business card](https://support.popl.co/en/articles/8597842-rearrange-content-on-your-digital-business-card.md): Easily reorder links and content blocks on your Popl digital business card from the dashboard or mobile app to customize your card’s layout.
- [Create digital cards in a different language](https://support.popl.co/en/articles/9533357-create-digital-cards-in-a-different-language.md): Learn how all users can customize Popl digital business cards into any language by manually editing text fields and link titles.
- [Delete a card in the dashboard or mobile app](https://support.popl.co/en/articles/8737297-delete-a-card-in-the-dashboard-or-mobile-app.md): Steps on how to delete a digital business card from your Popl account in the dashboard or app.
- [Use Single Link Mode](https://support.popl.co/en/articles/8597943-use-single-link-mode.md): Pro, Pro+, and Teams users can instantly share one specific link instead of their full Popl digital business card using Single Link Mode.
- [Add content to a digital card](https://support.popl.co/en/articles/9621387-add-content-to-a-digital-card.md): How to add links to a digital business card on the Popl dashboard.
- [Follow up email](https://support.popl.co/en/articles/8606348-follow-up-email.md): Automatically send a follow up email upon making a new connection. Learn how to use follow up email on our desktop platform.
- [Lead management](https://support.popl.co/en/articles/9621419-lead-management.md): Manage your Popl Leads or Contacts through our mobile Popl app or desktop dashboard.
- [Email signatures](https://support.popl.co/en/articles/9030269-email-signatures.md): Easily create QR code-equipped email signatures for yourself or your team.
- [Manage and customize Popl QR codes](https://support.popl.co/en/articles/9621428-manage-and-customize-popl-qr-codes.md): Customize and download Popl QR codes from the dashboard or mobile app in various formats - available with specific subscriptions.
- [Virtual backgrounds](https://support.popl.co/en/articles/8597929-virtual-backgrounds.md): Add your Popl QR Code to your Zoom, Teams, Meet background.
- [Insights](https://support.popl.co/en/articles/8597959-insights.md): Understand and track your Popl usage in one place.

### Teams Dashboard

- [Navigate the home page in Popl Teams](https://support.popl.co/en/articles/9289623-navigate-the-home-page-in-popl-teams.md): Admins on DBC and ELC plans can use the Popl Teams home page to track analytics, manage leads, view insights, and access key tools.
- [Admin, Subteam Admin, and Member roles](https://support.popl.co/en/articles/9142485-admin-subteam-admin-and-member-roles.md): This article will outline the various roles and permissions for each member type within Popl Teams.
- [Submit a change request](https://support.popl.co/en/articles/9621458-submit-a-change-request.md): Members can request changes to their digital business cards.
- [Reducing Team Size](https://support.popl.co/en/articles/12713189-reducing-team-size.md): Better understand the process to reduce your team quantity.
- [Resubscribing to Teams](https://support.popl.co/en/articles/12821672-resubscribing-to-teams.md): Better understand the process to resubscribe to Teams.
- [Using Company Pages](https://support.popl.co/en/articles/12314583-using-company-pages.md): In this article, you will learn what company pages are and when to use them.

### Digital Cards for Teams

- [Tutorials: Activating Your Digital Business Cards](https://support.popl.co/en/articles/12063292-tutorials-activating-your-digital-business-cards.md): Get full value and return on your Popl investment by ensuring you've properly activated the necessary Digital Business Card features.
- [Popl Digital Business Cards: What's in it for Your Team?](https://support.popl.co/en/articles/12293864-popl-digital-business-cards-what-s-in-it-for-your-team.md): See what our Digital Business Cards plan delivers: branded profiles, instant sharing, basic lead capture, CSV/Outlook/CRM export, and engagement analytics. Learn rollout steps, best practices, and ...
- [Mobile App Walkthrough: Digital Business Cards](https://support.popl.co/en/articles/11720865-mobile-app-walkthrough-digital-business-cards.md): Learn more about how to use the Popl app within the DBC tier
- [Best Practices for Inviting Your Team to Popl: Digital Business Cards](https://support.popl.co/en/articles/11596186-best-practices-for-inviting-your-team-to-popl-digital-business-cards.md): This guide is for team admins who want to effectively introduce Popl to their team
- [Accessory management for your team](https://support.popl.co/en/articles/8597949-accessory-management-for-your-team.md): Manage your team's Popl accessories from our desktop platform.

### Admins

- [Admin Tutorial](https://support.popl.co/en/articles/8685479-admin-tutorial.md): Get familiar with the Popl dashboard and learn about the capabilities available to admins.
- [Customize team invite emails](https://support.popl.co/en/articles/9321223-customize-team-invite-emails.md): Admins can tailor Popl Teams invite emails with custom text, variables, and links for a personalized onboarding experience.
- [Templates](https://support.popl.co/en/articles/8597958-templates.md): Use templates to maintain consistent branding across your team.
- [Use Template Link Types](https://support.popl.co/en/articles/8684784-use-template-link-types.md): Learn how admins can use common or unique links in templates to customize team members’ digital business cards for shared or personal info.
- [Adding Members](https://support.popl.co/en/articles/8597833-adding-members.md): Add a new user to your Popl Teams account.
- [Remove or Delete a Member](https://support.popl.co/en/articles/8597830-remove-or-delete-a-member.md): Learn how admins on DBC and ELC plans can remove or permanently delete members from Popl Teams to manage team accounts.
- [Edit members in bulk](https://support.popl.co/en/articles/8597838-edit-members-in-bulk.md): Make edits to multiple users at once.
- [Lock a Member's card](https://support.popl.co/en/articles/8597822-lock-a-member-s-card.md): Learn how admins on DBC and ELC plans can lock a member’s digital card to prevent edits while maintaining admin editing access.
- [Allow subteam admins to manage members](https://support.popl.co/en/articles/10592415-allow-subteam-admins-to-manage-members.md): Here is how to give your Subteam admins the ability to add and remove members from the team.
- [Manage change requests](https://support.popl.co/en/articles/8694308-manage-change-requests.md): Learn how admins on DBC and ELC plans can review, approve, or reject member change requests for locked digital business card fields.
- [Create additional admins](https://support.popl.co/en/articles/8597809-create-additional-admins.md): Learn how admins on DBC and ELC plans can assign admin roles to other team members for easier account management in Popl Teams.
- [Download your team's QR codes in bulk](https://support.popl.co/en/articles/8857053-download-your-team-s-qr-codes-in-bulk.md): Quickly download your team's Popl QR codes in bulk from your dashboard and use them dynamically in digital or printed materials.
- [Send notifications to your Team](https://support.popl.co/en/articles/8606362-send-notifications-to-your-team.md): Admins on DBC and ELC plans can send or schedule push or email notifications to keep their Teams connected and informed.
- [Manage Team Settings](https://support.popl.co/en/articles/8606368-manage-team-settings.md): Learn how admins can customize team branding, enforce SSO, and manage other global settings in Popl Teams.
- [Manage Team Assets](https://support.popl.co/en/articles/8694391-manage-team-assets.md): Learn how admins can upload logos, cover photos, link icons, and virtual backgrounds for team members to use on digital cards.
- [Exporting team data](https://support.popl.co/en/articles/11644528-exporting-team-data.md): How to keep track of your Popl Teams usage and metrics
- [Custom subdomains](https://support.popl.co/en/articles/8856968-custom-subdomains.md): Brand your Popl profile digital card and QR code links from the Popl dashboard.
- [GDPR Sensitivity Mode](https://support.popl.co/en/articles/11127930-gdpr-sensitivity-mode.md): Learn how GDPR Sensitivity Mode helps you collect leads compliantly by securing explicit consent and supporting full lead data deletion.
- [Bulk import leads](https://support.popl.co/en/articles/8693055-bulk-import-leads.md): Efficiently import multiple leads at once using a CSV file. Quickly map fields and tags to keep your leads organized.
- [Reassign leads in bulk](https://support.popl.co/en/articles/8694270-reassign-leads-in-bulk.md): Quickly reassign multiple leads to different team members at once, keeping your team's workflow efficient and organized.

### Subteam Admins

- [Manage Subteams](https://support.popl.co/en/articles/8597955-manage-subteams.md): Learn how admins & subteam admins can create, edit, and manage subteams to organize members, set templates, restrictions, and integrations.
- [Template auto-assignment for subteams](https://support.popl.co/en/articles/8676536-template-auto-assignment-for-subteams.md): Admins and subteam admins on DBC and ELC plans can automatically assign templates to members added to a subteam in Popl Teams.

### Integrations

- [Integrations](https://support.popl.co/en/articles/8606349-integrations.md): Connect other platforms your team uses to get more value out of your Popl subscription.
- [Set up integrations for Subteams](https://support.popl.co/en/articles/8856868-set-up-integrations-for-subteams.md): Use this feature to create unique integration connections for any of your Subteams.
- [Use the Microsoft Outlook Email Signature add-in](https://support.popl.co/en/articles/9030245-use-the-microsoft-outlook-email-signature-add-in.md): Learn how Admins and Members use the Popl Outlook Add-In to sync branded email signatures for their team directly from Outlook.

### Account & Billing

- [Billing & Accounts Receivable Contact Information](https://support.popl.co/en/articles/12902233-billing-accounts-receivable-contact-information.md): Understand our official channels used for billing and AR communication.
- [How to cancel your Teams subscription](https://support.popl.co/en/articles/11049407-how-to-cancel-your-teams-subscription.md): Learn how to cancel your Teams subscription.
- [How to cancel your subscription through the App Store](https://support.popl.co/en/articles/11852540-how-to-cancel-your-subscription-through-the-app-store.md): Learn how to cancel an Individual Popl subscription made through Apple.
- [How to cancel your subscription through the Google Play Store](https://support.popl.co/en/articles/11852579-how-to-cancel-your-subscription-through-the-google-play-store.md): Learn how to cancel an Individual Popl subscription through the Google Play store.
- [Deleting a Popl account](https://support.popl.co/en/articles/8728542-deleting-a-popl-account.md): Learn how to delete your Popl account.
- [How to cancel a free Pro or Pro+ trial](https://support.popl.co/en/articles/11852631-how-to-cancel-a-free-pro-or-pro-trial.md): Learn how to cancel a free trial as an individual user.

### AI Enrichment

- [Understanding Enrichment in the Mobile App](https://support.popl.co/en/articles/13614184-understanding-enrichment-in-the-mobile-app.md): This article covers what enrichment is, how it works in the Popl mobile app, and what members need to know for a smooth experience.