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Unable to Sign in to Popl Account

Steps to take if you are having trouble signing into your account.

Updated over a week ago

If you are having trouble signing into your Popl account you may be using an incorrect email to sign in or you may be experiencing a backend issue with your account.

Follow these steps:

  1. Try to sign in with all emails you believe you may have used to create your account

  2. Make sure that you have updated your Popl app to the latest app version

    1. Double-check that your app is updated by going into your app store

3. Reset your password. You will do this by:

- Tapping "sign in with email"

- Tapping "reset password"

If you still cannot sign in, please message us in the chat or email us at [email protected] with the email you used to create your Popl account and we will investigate.

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