Overview

Required Subscriptions: Billing and Invoices are only available to Pro, Pro+, or Teams subscriptions.

Learn how to manage your Popl subscription and billing preferences from one central page - available to Pro, Pro+, and Teams users.

From updating your payment method and billing details to viewing invoice history and downloading receipts, this article gives you full control over your account’s billing setup.

Note: Free users can upgrade anytime at dash.popl.co/subscribe to access these features.

My Subscription Page

To access your billing, invoice, and subscription information, you'll need to open the My Subscription Page.

Billing & Subscription Overview

On this page, you can easily manage all aspects of your Popl subscription and billing preferences:

What You Can Do:

View or edit your current Popl plan
Switch from monthly to annual billing
See the number of active members on your team
Access your full invoice history
Opt to receive invoices via email
Download all past invoices
Edit your billing information (company name, address, etc.)
Update your payment method

Need help with something specific? Reach out anytime at [email protected].

Note: If you are a Free Popl user, you can go to dash.popl.co/subscribe to upgrade to a paid plan.

Update Your Billing Information

Need to update the information that appears on your invoices?

No problem—here’s how:

How to Edit Your Billing Details

Go to your My Subscription page
Click Edit next to Billing Information
Enter your updated billing details (e.g., company name, address, etc.)
Click Save Billing Details to apply the changes

Your invoices will now reflect the updated information moving forward.

Update Your Payment Method

Need to change the credit card linked to your Popl account?

You can update it in just a few quick steps.

How to Edit Your Payment Method

Go to your My Subscription page
Click Add Credit Card Info or Edit Payment Method
Enter your new card details
Click Save Payment Method to confirm the update. If you encounter card declines, ensure that hybrid debit-credit cards are authorized for transactions. For persistent issues, consider using an alternative payment method or consult with your bank. Additionally, update your payment method on the secure Stripe portal and notify Popl support to resolve retry errors.

That’s it! Your new payment method is now active.

Switch Between Billing Cycles

Popl offers both monthly and yearly billing plans to suit different business needs. You can easily switch to yearly to align with your budget preferences.

Sometimes, billing errors may cause subscription cancellation.

For subscriptions made through third-party platforms, such as Apple, billing issues cannot be handled directly by Popl and must be resolved through the corresponding platform's support, such as Apple Support.

Switching from Monthly to Annual Billing

To change from a monthly plan to an annual plan, follow these steps:

Go to your My Subscription page.
Look for the billing cycle options.
Select Annual billing.
Follow the prompts to complete the change. Note: When switching, your account will be charged for the prior month's usage along with the upcoming year's annual fee.

Switching from Annual to Monthly Billing

If you wish to change from an annual to a monthly plan, please contact support directly for further assistance.

Payment Methods and Eligibility

Popl offers different payment methods depending on your team size:

Teams with fewer than 30 members: Credit card payments only.
Teams with 30+ members: Credit card, purchase orders (PO), invoicing, and ACH payments.

Important Considerations When Switching Plans

Check your current renewal date in your Popl account dashboard.
When switching to a monthly plan from annual, consider timing to maximize your current billing cycle.
Remember that payment method options depend on your team size.
Need help? Contact [email protected] for assistance with billing changes.

Understanding Billing After Trial Periods

If you're noticing unexpected charges after a trial period, here's what might be happening:

Popl provides a 14-day trial period for new accounts.
If a subscription plan is canceled during or after the trial, the system may default to a monthly subscription option.
This can lead to monthly charges if the subscription isn't fully canceled.

Important: To avoid unexpected charges, please make sure that you fully cancel or adjust your subscription settings according to your preference. If your subscription defaults to a monthly plan due to incomplete cancellation after a trial period, you can opt to switch to an annual plan by updating your account settings to better align with cost savings.

Troubleshooting payment issues for your Subscription

If you're experiencing payment-related issues with your subscription, the following guide will help you understand and resolve common problems.

We've categorized typical concerns to make it easier to find the relevant solution.

Common payment issues and solutions

1. Billing errors and subscription cancellation

If your subscription is not working after a payment:

Check for billing errors. Sometimes, billing errors may cause subscription cancellation.
- For instance, if you've purchased through a third-party platform like Apple, Popl cannot directly manage funds or billing-related issues.
- In such cases, contact Apple Support to address the issue immediately.

2. Payment failures

If you're unable to make a payment:

A common reason is that your payment method on file may need an update.
- Once updated, notify our support team to void any 'retrying' errors and re-initiate the charge.
If you're using a debit card with credit capabilities, ensure your card is authorized for such transactions.
- Hybrid debit-credit cards may be declined due to bank restrictions. Try an alternate payment method or contact your card issuer for clarification.

3. Subscription billing models

If you're being charged monthly instead of an upfront yearly payment:

Your current subscription may be set to a monthly billing plan. Switching to an annual plan is generally more cost-effective.
To change your billing cycle, access your account settings and select a yearly plan if it aligns with your preferences.

Additional tips

Always double-check your payment information to avoid interruptions in your subscription.
Reach out to Popl customer support for clarification on any billing discrepancies or unresolved issues.