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Billing and invoices

Here is how you update your billing information and view invoices

Updated over 2 weeks ago

Overview

Required Subscriptions: Billing and Invoices are only available to Pro, Pro+, or Teams subscriptions.

Learn how to manage your Popl subscription and billing preferences from one central page - available to Pro, Pro+, and Teams users.

From updating your payment method and billing details to viewing invoice history and downloading receipts, this article gives you full control over your account’s billing setup.

Note: Free users can upgrade anytime at dash.popl.co/subscribe to access these features.


My Subscription Page

To access your billing, invoice, and subscription information, you'll need to open the My Subscription Page.

Billing & Subscription Overview

On this page, you can easily manage all aspects of your Popl subscription and billing preferences:

What You Can Do:

  • View or edit your current Popl plan

  • Switch from monthly to annual billing

  • See the number of active members on your team

  • Access your full invoice history

  • Opt to receive invoices via email

  • Download all past invoices

  • Edit your billing information (company name, address, etc.)

  • Update your payment method

Need help with something specific? Reach out anytime at [email protected].

Note: If you are a Free Popl user, you can go to dash.popl.co/subscribe to upgrade to a paid plan.


Update Your Billing Information

Need to update the information that appears on your invoices?

No problem—here’s how:

How to Edit Your Billing Details

  1. Go to your My Subscription page

  2. Click Edit next to Billing Information

  3. Enter your updated billing details (e.g., company name, address, etc.)

  4. Click Save Billing Details to apply the changes

Your invoices will now reflect the updated information moving forward.


Update Your Payment Method

Need to change the credit card linked to your Popl account?

You can update it in just a few quick steps.

How to Edit Your Payment Method

  1. Go to your My Subscription page

  2. Click Add Credit Card Info or Edit Payment Method

  3. Enter your new card details

  4. Click Save Payment Method to confirm the update

That’s it! Your new payment method is now active.

Switch Between Billing Cycles

Popl offers both monthly and yearly billing plans to suit different business needs. You can easily swithc to yearly to align with your budget preferences.

Switching from Monthly to Annual Billing

To change from a monthly plan to an annual plan, follow these steps:

  1. Go to your My Subscription page.

  2. Look for the billing cycle options.

  3. Select Annual billing.

  4. Follow the prompts to complete the change. Note: When switching, your account will be charged for the prior month's usage along with the upcoming year's annual fee.

Switching from Annual to Monthly Billing

If you wish to change from an annual to a monthly plan, please contact support directly for further assistance.

Payment Methods and Eligibility

Popl offers different payment methods depending on your team size:

  • Teams with fewer than 30 members: Credit card payments only.

  • Teams with 30+ members: Credit card, purchase orders (PO), invoicing, and ACH payments.

Important Considerations When Switching Plans

  • Check your current renewal date in your Popl account dashboard.

  • When switching to a monthly plan from annual, consider timing to maximize your current billing cycle.

  • Remember that payment method options depend on your team size.

  • Need help? Contact [email protected] for assistance with billing changes.


Invoice History

At the bottom of the subscription page, you can view and download previous invoices and receipts.


💡 Tip

Need more help? Get support from our team

Chat with us or email us at [email protected]

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