Overview
Required Subscription: Event Lead Capture, Digital Business Cards
Admins can take members off a team in two ways: removing them or deleting them. Removing detaches the member from your team but keeps their Popl account. Deleting permanently erases their Popl account. Choose carefully, since deleting can’t be undone.
If you’re on a free or Pro plan and want to delete your own account, see Deleting a Popl account.
Remove vs. Delete
What happens to | Remove from team | Delete account |
Member’s Popl account | Stays active as an individual account | Permanently deleted |
Member’s card links and QR codes | Stay connected to their individual account | Stop working |
Leads they captured | Stay with your team and move to a new lead owner | Stay with your team and move to a new lead owner |
Can they rejoin? | Yes, you can add them back | Only as a brand-new account |
Who can do it | Full team admins, and subteam admins for their own subteam members when Subteam admin management is on | Full team admins only |
Keep in mind: Leads don’t return to a member if you add them back later. They stay with whoever you reassigned them to.
Removing a Member
Click Team in the sidebar, then select Members.
Click the member you want to remove.
Click the three dots in the top right corner of their page.
Click Remove from Team.
Click Yes, remove member to confirm.
The member’s account becomes an individual Popl account that’s no longer linked to your team.
Deleting a Member’s Account
Only full team admins can delete a member’s account.
Click Team in the sidebar, then select Members.
Click the member you want to delete.
Click the three dots in the top right corner of their page.
Click Delete Member.
Confirm the deletion when prompted.
Important: Deleting a member is permanent and can’t be undone. Their card links and printed QR codes stop working right away.
Removing or Deleting Members in Bulk
Click Team in the sidebar, then select Members.
Check the boxes next to the members you want to remove or delete, or click Select All.
In the menu bar at the bottom of the screen, click Remove from Team or Delete Account.
Choose a new lead owner for the selected members’ leads.
Confirm.
Before you confirm:
Check that the number of selected members matches what you expect, especially after using Select All or a search filter.
Choose a new lead owner. If you don’t, the leads move to the admin completing the action.
Wait for one bulk action to finish before starting another.
You can’t remove or delete your own account in a bulk action.
Billing After Removing Members
Removing members from your dashboard doesn't change your invoice automatically. If you'd like to reduce the number of seats on your subscription, follow these steps:
Remove the members you no longer need from your dashboard.
Email [email protected] and let us know how many seats you'd like.
We'll review your subscription and confirm any changes to your next invoice.
Contact us as soon as you've removed members, ideally before your renewal date. Changes apply going forward and aren't applied to invoices that have already been charged.
Teams Synced With Microsoft Entra ID
If your team adds members through a Microsoft Entra ID (Azure Active Directory) sync, members who are removed from all synced groups in Entra are deleted from Popl on the next sync.
To keep someone on your Popl team, keep them in at least one synced group.
Troubleshooting
Issue | What to check |
A removed member’s leads are missing | Leads stay with your team under the new lead owner. Filter the Leads page by that owner. |
Re-added member doesn’t see their old leads | Leads don’t move back automatically. Reassign them using Reassign leads in bulk. |
Subteam admin can’t remove a member | Confirm Subteam admin management is on in Team Settings and that the member belongs to their subteam. |
Subteam admin can’t delete a member | Only full team admins can delete accounts. |
A deleted member reappeared, or a removed member was deleted | Check your Microsoft Entra ID sync groups. |
💡 Tip
Need more help? Get support from our team
Chat with us or email us at [email protected]