Overview
Required Subscription: All users have access to delete their individual profiles.
Learn how to permanently delete a Popl account as an individual from the app or as a team admin through the Teams dashboard.
Deleting an account does not cancel a subscription. To cancel a subscription, please visit the links below:
You can create a new account after deleting your previous one. However, all data from the deleted account will be lost and cannot be transferred to the new account.
Quick Message
We’re always working to improve the Popl experience, and your feedback means the world to us. If you're considering deleting your account, we’d love to know why. Please share your thoughts at [email protected].
Deleting Your Account as an Individual
As a free, Pro, or Pro Plus user, you can delete your Popl account directly from the Popl app in just a few taps:
Open the Popl App
Go to Settings
Tap Edit Account Details
Tap Delete Account
Note: Ensure your Popl app is updated to the latest version before proceeding.
Important: This action is permanent and will remove all associated data from your account. We cannot reverse this action. Additionally, deleting your account will deactivate any associated QR codes and remove all saved data, including digital cards and leads.
If you are unable to delete your account from your mobile device, please reach out to us via email at [email protected] or the chat messenger on the dashboard with your email address and Popl profile link.
Please include your full name and the email address associated with your account to facilitate the process.
Note: Please make sure that your Popl app is updated to the latest version.
Deleting a Member's Account (Teams)
If you need to fully remove a team member and delete all associated data, follow these simple steps from your Popl Teams dashboard. Note that only a Popl Teams admin can authorize and initiate account deletion for managed accounts.
When a team member leaves your company, it’s important to manage their Popl account appropriately to ensure security and proper account usage.
You cannot delete your account from the mobile app as a Teams admin or member.
How to Delete a Member’s Account
Log in to your Teams Dashboard
Click into the member’s card you’d like to delete
Tap the three dots (•••) in the top-right corner
Select Delete Member
Confirm by clicking Yes, Delete Member
Important: This action is permanent and will remove all associated data from your account. We cannot reverse this action.
Need help managing team roles or want to deactivate instead of delete?
Reach out to us at t[email protected]—we’re here to help!
Keep in mind: Deleting a member will delete all data associated with that member (i.e., leads, insights, cards). If you do not want to delete the member's data, you can choose the Remove member option instead.
This will remove the member from your team but allow them to keep their card with their data. After deleting a team member’s account, you can either keep the seat open for a future team member or adjust your billing to match the number of active team members. Removing a member is particularly suitable if the account is personal or if you do not need to revoke their access entirely.
Best Practices for Managing Team Member Accounts
Regularly review your team dashboard to ensure all accounts are up-to-date.
Decide on a clear policy for handling accounts when team members leave, balancing security and operational needs.
Update your billing promptly to avoid unnecessary charges.
💡 Tip
Need more help? Get support from our team
Chat with us or email us at [email protected]