Overview
If you subscribed to Popl through Apple's App Store and need to cancel your subscription or delete your account, the process is straightforward.
This guide walks you through the steps to cancel a Pro or Pro+ Popl subscription, including trials, directly from your iPhone or iPad, as well as providing instructions for permanently deleting your Popl account.
Steps to cancel your Popl subscription
Open the Settings app on your iPhone or iPad.
Tap your Apple ID (your name at the top of the Settings menu).
Select Subscriptions from the options.
Scroll through your active subscriptions to find Popl.
Tap on Popl and choose Cancel Subscription to complete the process. Your subscription will remain active until the end of the current billing period.
Refund Requests
Popl is unable to issue refunds for subscriptions purchased through the Apple App Store, as all billing and subscription transactions are managed directly by Apple. To request a refund, please contact Apple directly through their refund process.
Canceling Free Trials
To avoid being billed after a free trial, follow the same steps above before the trial period ends. Once canceled, you will retain access until the trial expiration date.
Notes
Canceling your subscription ensures that you won’t be charged for the next billing cycle. However, you will retain access to your subscription benefits until the end of the already-paid billing period.
If you have multiple Popl subscriptions tied to different accounts, ensure you cancel the correct subscription under your Apple ID.
Deleting your account will result in the loss of all associated data and access. It will not cancel your subscription. Make sure to back up any important information prior to initiating a deletion request.
If you have multiple subscription tiers, such as Pro and Pro Plus, canceling one (e.g., Pro Plus) will not affect the other if they are billed separately. Ensure you select the correct subscription to cancel.
If you don’t see "Popl" listed under Subscriptions, ensure you are signed in with the correct Apple ID used for the purchase.
Popl cannot cancel or refund subscriptions managed by Apple. For refunds, you must submit a request directly through Apple’s refund process.
By following these steps, you can easily manage and cancel any Popl subscriptions tied to your Apple account.
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