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Change your order's shipping address (free and Pro users)

Learn how to request an address change for your Popl.co order quickly, ensuring your delivery reaches the correct location.

Updated yesterday

Overview

This article explains how to request an address change for orders placed through the Popl.co website for physical Popl accessories. Address changes can only be made for orders that have not yet been fulfilled.


Requesting an address change

To request a change of address for your Popl.co order:

Important: Address changes cannot be processed after fulfillment.

Information required

When reaching out to us, please include the following information:

  • Order number

  • Email address used for the order

  • Type of accessory ordered (custom, non-custom, or both)

  • New shipping address

Providing complete and accurate details ensures we can process your request promptly.

Finding your order number

Your order number can be found in the confirmation email sent to you from [email protected]. Here's how to locate it:

  1. Open your email inbox.

  2. Search for an email from [email protected].

  3. Your order number is listed clearly at the top of the email.

Important: If you cannot find this email, please check your spam or junk folders.

Keep in mind: Ensure you contact us as soon as possible, as fulfilled orders cannot have their address changed.


💡 Tip

Need more help? Get support from our team

Chat with us or email us at [email protected].

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