Overview
This article explains how to request an address change for orders placed through the Popl.co website for physical Popl accessories. Address changes can only be made for orders that have not yet been fulfilled.
Requesting an address change
To request a change of address for your Popl.co order:
Ensure your order status is unfulfilled.
Contact our support team immediately through one of the following methods:
Chat (available on our website, in the mobile Popl App, or Popl Dashboard)
Email: [email protected]
Important: Address changes cannot be processed after fulfillment.
Information required
When reaching out to us, please include the following information:
Order number
Email address used for the order
Type of accessory ordered (custom, non-custom, or both)
New shipping address
Providing complete and accurate details ensures we can process your request promptly.
Finding your order number
Your order number can be found in the confirmation email sent to you from [email protected]. Here's how to locate it:
Open your email inbox.
Search for an email from [email protected].
Your order number is listed clearly at the top of the email.
Important: If you cannot find this email, please check your spam or junk folders.
Keep in mind: Ensure you contact us as soon as possible, as fulfilled orders cannot have their address changed.
💡 Tip
Need more help? Get support from our team
Chat with us or email us at [email protected].