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Cancel your order (free and Pro users)

Quickly learn how to cancel your Popl.co order if it hasn't been fulfilled yet, including refund details and reorder guidance.

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Overview

Quickly learn how to cancel your Popl.co website order if it hasn't been fulfilled yet, including refund details and reorder guidance.


Requesting order cancellation

To cancel your order:

Important: We cannot cancel orders that have already been fulfilled.

Information required

When requesting an order cancellation, please provide the following:

  • Order number

  • Email address used for the order

  • Type of accessory ordered (custom, non-custom, or both)

Including complete details helps us process your request swiftly.

Finding your order number

Your order number can be found in the confirmation email sent to you from [email protected]. Here's how to locate it:

  1. Open your email inbox.

  2. Search for an email from [email protected].

  3. Your order number is listed clearly at the top of the email.

Important: If you cannot find this email, please check your spam or junk folders.


Changing accessories in your order

If you want to cancel your order to change the accessories:

  • We will only cancel and refund the order if it is unfulfilled.

  • Once refunded, you can place a new order directly at popl.co.

Keep in mind: Confirm your order status with us before placing a new order to avoid duplicate purchases.

Common Issue: Request cancellation as soon as possible - fulfilled orders are not eligible for cancellation.


💡 Tip

Need more help? Get support from our team

Chat with us or email us at [email protected].

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