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Cancel your order (Free and Pro users)

Learn how to cancel your Popl accessories order.

Updated over 3 weeks ago

Important Update

As of September 8, 2025, Popl accessories for individual users (Free, Pro, Pro+) are only available for purchase through Amazon. Custom accessories are no longer available for individual users.


Ordered from Amazon

Requesting order cancellation

To cancel your Amazon order:

  1. Sign in to your Amazon account.

  2. Go to Your Orders.

  3. Find your Popl order.

  4. Select Cancel items and follow the prompts.

Important: Orders that have already shipped may not be eligible for cancellation. In this case, you can request a return/refund once the order arrives.

Refunds and reordering

  • Refunds are issued directly by Amazon.

  • Reorders can be placed in our official Amazon store.

  • Custom accessories are no longer available for individual users.


💡 Tip

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Chat with us or email us at [email protected].

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