Overview
This article explains our refund, return, and exchange policy for physical NFC accessories purchased from popl.co. These policies apply to all individual users and do not require a subscription.
Returns and exchanges policy
Popl does not accept returns or exchanges for physical NFC accessories. Our facilities do not process returned items. Once an order is placed and shipped, it cannot be sent back for a refund or replacement simply due to preference or change of mind.
Refund policy and replacements
While returns and exchanges aren’t accepted, Popl may issue refunds or replacements under specific circumstances:
Damaged or scratched items:
If your Popl accessory arrives scratched or damaged, you may be eligible for a free replacement.
To qualify, you must submit clear photo proof of the damage within 48 hours of delivery.
Adhesion issues:
If your Popl device does not adhere properly to a case or phone, you may qualify for a replacement device rather than a refund.
Activation or compatibility issues:
If you’re having trouble activating your Popl accessory or it doesn’t work properly with compatible phones, first contact us via [email protected] for troubleshooting help.
Many issues can be resolved with tips and assistance from our team.
If you’ve already contacted support and the issue remains unresolved, you may become eligible for a refund.
How refunds are processed
If your refund is approved:
You’ll receive an email notification confirming the refund.
Refunds are processed automatically to your original payment method.
Refunds typically appear on your account within 2-4 days after processing.
For the fastest help, contact our support team as soon as you notice any issues with your order and include photos if your accessory is damaged.
For information about Subscription policies and refunds, visit https://popl.co/pages/refund-policy under Software Product Refunds.
💡 Tip
Need more help? Get support from our team
Chat with us or email us at [email protected]