Overview
This article provides detailed information on the warranty terms available for accessories purchased from the Popl.co website, including standard coverage and special benefits for Pro Members.
Purchasing a warranty
You can purchase a warranty for your Popl accessory at checkout for 20% of the accessory's original cost.
Warranty coverage details
Your accessory warranty includes:
Two free replacements within one year of the original purchase date.
Free replacement if your Popl accessory loses its adhesive within the first 30 days after delivery.
Pro member special warranty
Pro Members enjoy additional warranty coverage:
After the initial 30-day adhesive coverage period, Pro Members remain eligible for a free replacement if their Popl accessory becomes damaged or lost within one year of purchase.
Note: To claim your Pro member special warranty, contact our support team directly at [email protected].
Requesting a warranty replacement
To request a replacement under warranty:
Contact us promptly via email at [email protected].
Include your order number, email used at purchase, and a brief description and picture of the issue.
Keep in mind: Prompt and detailed communication ensures efficient processing of your warranty claim.
Finding your order number
Your order number can be found in the confirmation email sent to you from [email protected]. Here's how to locate it:
Open your email inbox.
Search for an email from [email protected].
Your order number is listed clearly at the top of the email.
Important: If you cannot find this email, please check your spam or junk folders.
💡 Tip
Need more help? Get support from our team
Chat with us or email us at [email protected]