Overview
Required Subscription: Event Lead Capture, Digital Business Card, Pro Plus
A custom subdomain puts your company or brand name in your Popl links. Once set up, your digital card links and QR codes use your name, and your team gets a branded page for signing in to the dashboard.
How Custom Subdomains Work
For example, a company called Acme could set its subdomain to acme:
Link type | Without a custom subdomain | With a custom subdomain |
Digital card links and QR codes | poplme.co/... | acme.poplme.co/... |
Dashboard sign-in page | dash.popl.co | acme.popl.co |
Your subdomain applies to card links and QR codes downloaded from the dashboard after you save it.
Setting Up a Custom Subdomain
For Team Admins
Click Admin in the sidebar, then select Team Settings.
Go to the Custom subdomain section.
In the Subdomain field, enter your company or brand name.
Click Save changes in the top right corner.
[Screenshot: Custom subdomain section in Team Settings]
For Pro Plus Users
Click Settings in the sidebar.
Find the custom subdomain field and enter your brand name.
Save your changes.
Tips for choosing a subdomain:
Enter only the name itself, like acme. Don’t include “.com”, “popl.co”, or “poplme.co”.
Keep it to 6 characters or fewer so your branding shows up when people scan your QR codes.
If the name you want is taken but you own the trademark or company name, email [email protected].
Signing in with your Subdomain
Once your subdomain is saved, your team can sign in at yoursubdomain.popl.co. Share this address with your team so they know where to sign in.
If your team enforces SSO login with SAML, your subdomain’s sign-in page shows only your SSO option. Members won’t see the Google or Microsoft sign-in buttons there.
Troubleshooting
Issue | What to check |
The subdomain you want shows as unavailable | Another account is already using it. Try a variation, or email us at [email protected] if you own the trademark. |
Your branding doesn’t appear when your QR code is scanned | Your subdomain may be longer than 6 characters. Try a shorter one. |
Your QR code or card link shows “Profile not found” after changing plans | Custom subdomains require Pro Plus or a Teams plan. If you moved to Pro, contact us at [email protected] to remove your subdomain so your links work again. |
You want to use your own domain, like cards.acme.com | Custom subdomains always use Popl’s domains. Using your own domain isn’t currently supported. |
💡 Tip
Need more help? Get support from our team
Chat with us or email us at [email protected]