Overview
Required Subscription: All plans can view and download QR codes. Customizing requires Event Lead Capture, Digital Business Card, Popl Pro Plus, or Popl Pro.
Every Popl digital business card has its own QR code. Anyone who scans it opens that card. You can use your QR code on business materials, event signage, tables, windows, vehicles, and more.
Where | What you can do |
Popl dashboard | Download as PNG, SVG, or PDF, and add a custom logo |
Popl mobile app | Change the QR code color, add a custom logo, and download a standard image |
Keep in mind: If you’re a team member and can’t edit your QR code, your admin may have restricted editing. Contact your admin for help.
Before You Print Your QR Code
A downloaded or printed QR code always opens the specific card it was downloaded from. Here’s what happens when you make changes after printing:
If you | Your printed QR code |
Edit that card’s content, like your job title, links, or photo | Shows the updated card. No need to reprint. |
Change the QR code’s color or logo | Keeps the old design. Download and reprint it to use the new design. |
Set a different card as your main card | Still opens the card it was downloaded from, not your new main card. |
Change that card’s URL link | Stops working. |
Delete that card | Stops working and shows “Profile not found.” |
Tip: Before deleting a card or changing its link, check whether its QR code is printed anywhere, like on business cards, signage, or name badges. To share a different card, download that card’s QR code and reprint it.
Downloading Your QR Code on Desktop
Who | Where to find it |
Individual users | My Cards, then Edit on your card, then QR Code under Sharing |
Team admins, for a member | Team > Members, open the member’s card, then QR Code under Sharing |
Open the QR Code page for the card you want to share, using the path above.
Choose a file format: PNG, SVG, or PDF.
Download the file.
Format | Best for |
PNG | Digital use, like presentations, websites, and email |
SVG | Professional printing at any size without losing quality |
Sending to a printer or adding to print layouts |
Tip: For the best results, use Google Chrome when downloading.
Customizing Your QR Code on Desktop
On the QR Code page, click Add under Custom Logo and upload your logo.
Use the slider above the crop tool to resize the logo so it fills the center space.
Check the live preview on the right.
Click Save QR Code.
Keep in mind: Customize your QR code before printing it. If you change the design later, download and print it again.
For admins: You can apply the same QR code logo and color to many members at once through templates. To download QR codes for your whole team, see Download your team’s QR codes in bulk.
Customizing Your QR Code in the Mobile App
Open the Popl mobile app.
Tap your QR code.
Tap Customize QR Code.
Change the QR code color, or upload a custom logo for the center of the QR code.
Tap Save QR Code.
Your QR code in the Popl app updates right away. Copies you’ve already downloaded or printed keep their old design. To download the new version, tap the Download icon.
Tip: Use a high-resolution logo so it stays clear when scanned or printed.
The mobile app downloads a standard image. For PNG, SVG, or PDF files, use the Popl dashboard.
Troubleshooting
Issue | What to check |
A printed QR code shows “Profile not found” | The card it was downloaded from was deleted, or its link was changed. Download the QR code for your current card and reprint it. |
A printed QR code opens an older card | It still opens the card it was downloaded from. Download the QR code for the card you want to share and reprint it. |
A printed QR code still shows the old color or logo | Printed QR codes don’t update. Download the QR code again and reprint it. |
The download isn’t working on the dashboard | Refresh the page and try again in Google Chrome or another up-to-date browser. |
The download isn’t working in the app | Sign out and back in. If it still doesn’t work, reinstall the app. |
You can’t customize your QR code | Customizing requires a paid plan. If you’re on a team, your admin may have restricted editing. |
Your logo doesn’t appear when the QR code is scanned | If your team uses a custom subdomain, keep it to 6 characters or fewer. |
💡 Tip
Need more help? Get support from our team
Chat with us or email us at [email protected]