Overview
Required Subscription: All paid plans can edit their Popl subscription.
You can edit your Popl subscription at any time.
For Popl Teams yearly plans, editing your subscription will prevent it from auto-renewing at the end of your term.
Cancelling your plan
Thinking About Canceling? Let’s Find the Best Solution for You
We’re sorry to hear you’re considering canceling your subscription.
Before you go, we’d love to help you get the most out of Popl and explore options that might better fit your needs.
Here’s What You Can Do:
Adjust Your Plan
Need a different subscription level? We may have a better fit for you!
You can change the number of members or leads you need anytime at: dash.popl.co/team
Get Help from Our Team
Facing issues or something not working quite right?
Let our friendly support team help resolve any concerns before you decide.
Still Want to Cancel?
We understand - just know we’re here if you ever want to come back.
Learn how to cancel your Teams subscription in the following sections.
Cancelling your Teams Subscription
Note: You can only edit a Popl Teams subscription on a desktop computer.
Important: Popl Teams requires a minimum of 5 members. Even if you have fewer team members, billing applies for a minimum of 5 seats.
If you are sure you want to cancel, you can proceed by going to:
Click > Edit plan at the top right corner
Then click > Cancel Popl Teams.
Once you select Cancel Popl Teams, this will send an email to our team. Once our team receives your email, they will initiate cancellation.
Keep in mind: If you ever decide to come back, we’d be happy to continue providing value to you.
Transitioning to Popl Teams
If you're considering upgrading from an individual Pro/Pro+ subscription to Popl Teams:
First cancel your current subscription following the instructions above
Sign up for Teams through the Popl platform's subscription management area
Remember that Teams subscriptions require a minimum of 5 members (billing applies for 5 seats minimum) For assistance with transitioning between subscription types, contact our support team at [email protected]
Handling Disputes and Unexpected Charges
What to Do if Charged Unexpectedly: If you were charged when expecting a trial, here are recommended steps:
Dispute the charge via Apple or Google Play Support: Submit a dispute using Apple Support.
Prevent further charges:
Open your iPhone’s Settings.
Tap your Apple ID and select Subscriptions.
Choose Popl and cancel the subscription.
These steps can help recover the unexpected charge and avoid additional fees.
Cancelling your Pro/Pro+ Subscription On a Mobile Device
Note: You can cancel a Popl Pro/Pro+ subscription on a desktop computer if you've signed up from your desktop or a mobile device, but we recommend using your mobile device.
App Store (iPhone)
Keep in mind: Uninstalling the Popl app will not cancel your subscription.
1. Open the Settings app on your iPhone.
2. Tap your name.
3. Tap Subscriptions.
4. Tap the subscription.
5. Tap Cancel Subscription. You may need to scroll down to find the Cancel Subscription button. If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.
For more information, visit Apple Support.
Google Play Store (Android)
Keep in mind: Uninstalling the Popl app will not cancel your subscription.
1. On your Android device, go to subscriptions in Google Play.
2. Select the subscription you want to cancel.
3. Tap Cancel subscription.
4. Follow the instructions.
For more information, visit Google Support.
Cancel your Pro/Pro+ Subscription On a Desktop
Note: If you do not see "My Subscription" on your dashboard, you will need to cancel your subscription from your mobile app store.
Click > Edit plan at the top right corner
Then click > Cancel plan.
Confirm your cancellation by selecting Yes, cancel plan.
Your plan will be immediately cancelled.
💡 Tip
Need more help? Get support from our team
Chat with us or email us at [email protected]