We do not accept returns or exchanges, as our facility does not process returns or exchanges.

If your Popl is scratched or damaged, you may be eligible for a replacement. We offer replacements for damaged Popls with photo proof within 48 hours of delivery. In the case that a Popl does not adhere well to a case or phone, you may be eligible for a replacement Popl device, not a refund.

If you are having trouble activating your Popl or popping to compatible phones and you would like to request a refund or replacement, please message us via chat or at [email protected]. Typically, all issues can be resolved with some helpful tips from the team!
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If you have successfully activated your Popl and are experiencing issues popping to a compatible device after you’ve contacted [email protected], you may be eligible for a refund. Once approved for a refund, we will send you an email notifying you that we have refunded your purchase. Your refund will then be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2-4 days.